RPA robotic process automation

Release people from repetitive tasks

According to the latest Gartner study, the software sector of Robotic Process Automation (RPA) is the segment with the fastest growth in the global enterprise software market, with a rate of 63% in 2018 and with a value forecast for the 2019 amounting to 1.3 billion dollars.

RPA is therefore an emerging technology, made possible by artificial intelligence (AI) that allows repetitive tasks to be performed automatically, imitating human behavior and interacting with other software applications, exactly as opera-t o r s do. Although it is possible to find RPA applications in all sectors, the major users are banks, insurance companies, telecommunications companies and utilities that use them to accelerate their digital transformation initiatives. These organizations, instead of relying on human operators to make their systems work, implement solutions based on RPA software that allow you to automate mechanical processes and reduce the burden of manual labor. In doing so they replace the man in the tasks related to repetitive activities with no added value. “Freeing” the valuable human resources of a company from repetitive manual tasks is one of the main objectives of an RPA. There are two types of RPA RPA manned also called “attended”: the software learns from user actions to suggest subsequent steps based on such actions.

RPA

unattended also called “unattended”: the robot software works independently without any input from the operator.

In practical terms, this means that the RPA can have a significant impact on the level of digital adoption, as it reduces the operator’s responsibility to complete the processes. Whether it is RPA manned or unmanned, the activity manager no longer needs to supervise the entire procedure manually, with great benefits also in terms of reducing frustration, errors and system usability. This type of intelligent automation is changing the way organizations operate because it facilitates process optimization, allowing for customization of the customer experience and improving decision-making processes. The enormous potential for companies that have the opportunity for greater efficiency, high productivity and guaranteed performance 24 hours a day, for 7 days a week, is therefore evident.