Quick hits: October 2022

6

Meta, the company that owns Facebook and Instagram, is working on a customer service division to improve transparency with respect to moderation policies.

Since the inception of the platform, it has never been possible to speak directly to a Facebook customer service about the removal of posts or content. Meta intends to change course. The company is in fact working to establish a customer service division, dedicated to users whose posts have been removed according to the moderation policy. Last year the company launched - in a pilot version - a chat support service for those who lost access to their account. This time the operation seems to be more structured.

The division is in its first steps and it is not yet clear how it will operate. The creation of the service is considered a priority by the Oversight Board, the theoretically independent body (it is funded by Meta itself) created in 2020 with the aim of reviewing decisions regarding controversial or potentially dangerous content. Users can appeal Twitter has announced that it will integrate a podcast directory into Spaces, its live audio feature for real-time conversations. The tab will be redesigned to accommodate the new features in the iOS and Android apps. It will reach all users in stages, starting with Anglo-Saxon speakers.

Within Spaces, you can see a selection of live programs or already produced content classified according to theme: in case of disagreement with Meta regarding the removal of a content. The board has repeatedly repeated that Meta must be more transparent with users about the application of its policies.